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Legal terms that protect your account and funds

We've built our legal framework around your account security, payment verification and data protection.

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p200m link Legal terms that protect your account and funds
REACH US ANYTIME

How to contact us about your legal questions

We keep three support channels open so you can reach us whenever you need clarity on account terms, payment verification or data requests.

Live Chat Open the chat bubble in the bottom-right of your account page. Response within 5 minutes during 08:00–23:00 WIB Monday to Sunday. Outside these hours, leave a message and we'll reply when we're back online.
Email Support Send your question to [email protected] with 'Legal Question' in the subject line. We respond within 24 hours. Attach proof of account ownership (screenshot of your registered phone number from your profile page) if you're requesting data or reporting a security concern.
In-App Help From the Semarang and Makassar player clusters to players nationwide, navigate to Settings > Legal & Compliance inside the mobile app or web account. Select your topic and open a ticket; our team assigns it within 2 hours and tracks it until resolution.
SECURITY AND TRANSPARENCY

How we protect your data and account

Trust in our legal and security practices rests on three concrete pillars: how we collect and store your data, how we verify withdrawals and prevent fraud, and how you can request changes…

Data Collection

We collect only what's needed to open and maintain your account: full name, email, phone number, payment method details and account history. We do not sell or share this information with third parties outside of payment processors and fraud-prevention services. Your data is encrypted at rest and in transit using TLS 1.3 standard.

Cookie and Tracking

We use functional cookies to keep you logged in and to track fraud patterns (login location, device fingerprint, betting velocity). Marketing cookies are not placed without your explicit opt-in via the banner shown on first visit. You can disable them in Settings > Privacy at any time without losing account access.

Withdrawal Verification

Every withdrawal triggers a three-step check: (1) your phone number is verified via SMS; (2) your payment method is confirmed to match your registered account; (3) our risk team reviews the transaction size and your account history. This takes 5–15 minutes and completes before the funds leave our wallet.

Data Retention

Account records, transaction logs and support tickets are kept for seven years per Indonesian financial regulations. After that period, personal data (name, phone, email) is deleted; transaction summaries are archived separately. Closed accounts are retained for three years in case a dispute or refund claim arises.

Your Rights

You can request a full copy of your data, correct errors in your profile, or request deletion of your account (subject to a 30-day cooling-off period). Submit these requests to [email protected] with 'Data Request' in the subject line. We respond within 14 days; complex requests may take up to 30 days.

Report a Problem

If you spot unauthorized activity, suspect fraud, or believe your data has been misused, contact our security team immediately at [email protected]. Include your account ID, the date and time of the incident, and any relevant screenshots. We investigate within 24 hours and follow up every 48 hours until resolved.

Your questions about account terms and data answered

Below are the questions we hear most often from players in Indonesia about how our legal terms work in practice — from what happens when you close your account, to how long we keep your transaction history, to what you can do if you spot fraud on your profile.

When you request closure, your account is flagged for a 7-day cooling-off period. After that, it becomes inactive: no new deposits or bets are allowed, but you can still log in to withdraw your remaining balance. Any balance is automatically paid to your registered payment method (DANA, OVO, GoPay or QRIS) within 30 days. After 30 days, the account is permanently deleted and cannot be recovered.

We retain your full transaction log — deposits, withdrawals, bets placed, and game results — for seven years, as required by Indonesian financial regulations. You can view your complete history in Account > Transaction History at any time. After seven years, transaction data is archived separately; your personal details (name, phone, email) are deleted unless you have an open dispute or pending refund.

Contact our support team via live chat or email ([email protected]) immediately with the date and amount of the withdrawal. Include your registered phone number and the last four digits of your payment method. We freeze your account for investigation, reverse unauthorized transactions within 48 hours, and contact your payment provider (DANA, OVO, GoPay or QRIS) to report the incident.

Every withdrawal goes through three checks: SMS confirmation to your registered phone number, matching your payment method to your account record, and a risk review by our team. The entire process takes 5–15 minutes. Once verified, funds move from our wallet to your payment rail and usually arrive within 60 seconds if using DANA, OVO, GoPay or QRIS.

Yes. Send an email to [email protected] with the subject 'Data Request' and include your account ID and full name. We compile your data (profile, transactions, support tickets, device logs) and send it to your registered email within 14 days. Complex requests involving archived records may take up to 30 days.

One account per person is required. If we detect duplicate accounts using the same name, phone number, email or payment method, both accounts are flagged for review. Confirmed duplicates result in permanent closure of all linked accounts and forfeiture of balances. This rule depends on local law and applies where it permits.

Your payment details are encrypted using TLS 1.3 and stored in a separate, PCI-compliant vault that is never visible to our game servers. Deposits and withdrawals are processed through our payment partners (DANA, OVO, GoPay, QRIS), not directly from our infrastructure. We do not store full card numbers or bank account credentials on our servers.

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